Conditions of Use...
The purchase of products from this website is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.
Products
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.
Back Orders
If an item is out of stock we will e-mail you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.
It will be taken that you are over the above mentioned age if you complete the order process as this forms part of our contract of sale.
We reserve the right to reject any message sent by us on your behalf to a third party that we consider may offend the recipient for defamatory, racist, offensive, harassing, threatening, vulgar, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights, or which may cause embarrassment or distress to any person or is otherwise unlawful or objectionable.
You also agree that you will not impersonate any person including, but not limited to, any of our employees or customers. You are entirely responsible for any text or other material that you post or send on this message system and we accept no liability for any such content.
Methods of Payment
We accept Visa, Mastercard, Amex, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date.
All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input. Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products plus delivery charges as quoted on the order confirmation page of the website. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non United Kingdom address the appropriate exchange rate will apply.
All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with Dunlop Picks you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
Cancelling your Order
We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.
You may cancel your order for any reason provided: -
You or the recipient notify us of your cancellation in writing/ e-mail to the address on our "contact us" page within seven working days of delivery.
The goods remain unused and component parts are unopened. You or the recipient retain and take reasonable care of the goods until returned.
You return packaged item(s) to Returns at Dunlop Picks to the address on the "contact us" page.
Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Dunlop Picks and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us. Our returns policy excludes perishable items.
Claims
Claims for breakages or other damage must be made to Dunlop Picks in writing or by e-mail within three days of receipt.
Please advise us of any other order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.
Legal Statement
Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the handmade nature of some of the goods.
Prices are subject to alteration and changes in VAT without notice. Should a product not be available a substitute of a similar product of equal or greater value will be made.
This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.
Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.
At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance e-mail is sent to you.
Contact us
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our "contact us" page.
Security
All messages containing credit/debit card details between the site visitor and the server are secured through secure payment gateways. Customer and credit/debit card details are not retrieved by Dunlop Picks.
Damage to your computer
Dunlop Picks makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Dunlop Picks shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Browser cookies
A cookie is a small file that can be stored on your computer's hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site
How do we use cookies?
Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.
